Customer Service – the Link to Your Bottom Line

Customer service is one aspect of business that touches everyone. Sometimes you’re on the receiving end and at other times you’re the one providing it. We all remember the epic fails (which usually involve punching numbers into the phone in the desperate hope of talking with an actual person), as well as the companies who consistently make the top ten lists for best customer service. Customer Service even has its own official week. And the impact of a company’s customer service is tangible. MarketingWeek directly links customer experience to a company’s bottom line.

While every company claims to have great customer service, the true test is what customers think. ECU’s customers consistently rate us EXCEPTIONAL in every category.

Our commitment to customer service is not just a line in a glossy brochure, and we’ve got the testimonials to prove it. In the words of one client, “ECU understands the programs it represents and is always striving to find ways to generate positive exposure to the public. ECU’s deliverables are always of superior quality and workmanship.”

Want to find out more? Call ECU at 703.754.7728 and let us assist you with award-winning communications services. We’ve been serving satisfied customers since 2004.

Hasta la próxima,
Jackie